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KB17828: 'MISSING: Internet Information Server' error message appears when attempting to install MicroStrategy 9.x under Internet Information Server installed environment


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'MISSING: Internet Information Server' error message appears when attempting to install MicroStrategy 9.x under Internet Information Server installed environment

SYMPTOM:
Strategy Install Wizard returns following error message when trying to install Strategy products under Internet Information Server (Internet Information Services) installed environment.
 

ka04W000000OesXQAS_0EM440000002WtY.gif

 
Message:
Strategy Subscription Portal requirements:
MISSING: Microsoft Internet Information Server Version 5.0 or greater.
The same messages are possible to appear when installing the products:
 

  • Strategy Web Server(ASP.NET)
  • Strategy Web Services
  • Strategy Mobile Web
  • Strategy Subscription Portal
  • Strategy eTrainer for Web

The following picture shows Internet Information Services (IIS) is installed on the machine.
 

ka04W000000OesXQAS_0EM440000002WtX.gif

 
CAUSE:
This message appears when a component of Internet Information Services (IIS), 'World Wide Web Server', is not configured.
 
ACTION:
Configure World Wide Web Server correctly, as shown below:
 

ka04W000000OesXQAS_0EM440000002WtW.gif

 
 
Third Party Software Installation:
WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.
 


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Knowledge Article

Published:

July 21, 2017

Last Updated:

July 21, 2017