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KB17969: While defining an information source module in MicroStrategy Narrowcast Server 8.x, the error 'Failed to access Server [Server_Name] due to error: Incorrect login/password' occurs


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SYMPTOM:
 
While configuring an information source module in Strategy Narrowcast Server 10.x, the following error occurs:
 

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Failed to access Server due to error: Incorrect login/password
CAUSE:
An incorrect login and/or password combination has been used as the default authentication object.
 
The default authentication object is the user account which will log into the Strategy Intelligence Server when executing a service in order to run the necessary reports or documents. The default authentication user will only be used if there are no other authentication objects defined.
 
ACTION:
To resolve this issue, enter the correct user credentials for the Strategy Intelligence Server.
 
17969


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Knowledge Article

Published:

June 9, 2017

Last Updated:

June 8, 2018