KB18563: The number of categories and series are changed to max number after switching the report from Graph View to Grid Graph View in MicroStrategy Web 9.4.1 - 10.x

SYMPTOM:
When a Strategy Web 9.4.1 - 10.x graph report is switched from Graph View to Grid Graph View, the number of the categories and the series becomes increased to the maximum numbers in the report. This symptom only happens after exporting.
 
STEPS TO REPRODUCE:
Follow the steps below to reproduce this issue:
 

• Create a report with the Subcategory attribute in row and the Profit and Revenue metrics in column, as shown below:
  

• Run the report and change to Graph View, as shown below:
  

• Modify the categories and series less than the executed data rows and data columns. In this example, categories is 5 and series is 1, while data rows is 24 and data columns are 2.
• Export to HTML with option Whole report, as shown below:
  

• Change the view mode to Grid Graph. Notice the number of categories has changed to maximum number of categories and series in the report, as shown below:
  

CAUSE:
This is known issue in Strategy Web 9.4.1 - 10.x
 
ACTION:
Contact Strategy Technical Support for an update on the status of this issue.