KB19185: ‘Server Error in ‘/MicroStrategy’ Application… Request timed out’ error is given when trying to access the MicroStrategy Web Administrator page in MicroStrategy Web

• Strategy

When an Administrator tries to access the MicroStrategy Web Administrator page, an error is yielded in MicroStrategy Web

SYMPTOM:

When an Administrator tries to access the Strategy Web Administrator page, the following error is given in Strategy Web:


Server Error in '/Strategy' Application.
 Request timed out.
 Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 
 Exception Details: System.Web.HttpException: Request timed out. 
 Source Error:
 An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
 Stack Trace:

Note: This error message is only thrown when trying to access the Strategy Web Administrator page. If the user tries to login to Strategy Web, the user can do so and run reports and report services documents successfully.

CAUSE:
One of the causes for this issue is that the security permissions of the connections and file access between Strategy Web and Strategy Intelligence Server have not been refreshed properly.

ACTION:
In order to refresh the security permissions of the connections and file access between Strategy Web and Strategy Intelligence Server, the user needs to perform the following actions in the order established:

Restart Strategy Intelligence Server
Restart the Web/Application server that hosts Strategy Web

Once these actions have been performed, the user will be able to access the Strategy Web Administrator page successfully and no error will be thrown.

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Details

Knowledge Article

Published:

April 5, 2017

Last Updated:

April 5, 2017

Server Error in '/Strategy' Application. Request timed out. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.Web.HttpException: Request timed out. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: