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KB19642: Users receive the 'Job Expired' error message when using the MicroStrategy SDK Portlet in Microsoft Sharepoint Portal Server.


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Users receive the following error message when loading more than one MicroStrategy Web Part in MicroSoft Sharepoint Portal Server: Users receive the following error message when loading more than one MicroStrategy Web Part in MicroSoft Sharepoint Portal Server:

SYMPTOM:
Users receive the following error message when loading more than one Strategy Web Part in MicroSoft Sharepoint Portal Server:
 
Job Expired
The results for this report are no longer available. Possible reasons are
a) History List message results are unavailable,
b) Insufficient privileges for executing multiple reports simultaneously, or
c) the Working Set has reached the maximum number of reports.
Re-run report
If users re-run the report, the data is displayed.
 
It shows data for the report in the first web part but fails for the rest of reports in the other Strategy Web parts.
 
CAUSE:
The 'Job Expired' error message appears because the reports are not available by Strategy Intelligence Server.
 
ACTION:
In order to avoid this error message, follow the steps below:
 

  1. Log into Strategy Web Page.
  2. Go to 'Preferences.'
  3. Click on 'Project Defaults.'
  4. Select 'History list.'
  5. Set to 'Automatically' the option 'Add reports and documents to my History list'.

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Knowledge Article

Published:

June 22, 2017

Last Updated:

June 22, 2017