SYMPTOM:
The following error message is seen when running the 'mstrctl' command against a remote machine:
$ ./mstrctl -m REMOTE_SERVER -l mstr -s IntelligenceServer gs
mstr's password:
/opt/MicroStrategy/bin/MSTRCtl 0x80043705:
MSINetClient::connectServer() failed
Consult the following Strategy Knowledge Base technical note for more information on the 'mstrctl' command:
KB10941: What is the MSTRCtl utility and how is it used in MicroStrategy Intelligence Server 9.x - 10.x CAUSE:
The Strategy Listener service is not running on the remote machine. The Strategy Listener process is in charge of accepting and responding to requests from remote machines about the status of the various Strategy services.
ACTION:
Ensure the Strategy Listener 9.x service is running on the remote machine.
To start the Strategy Listener 9.x service, connect to the remote machine and run the following command:
$ ./mstrctl -s Listener start
The 'mstrctl' command is located in the <MSTR_HOME>/bin directory, where <MSTR_HOME> is the Strategy Home Directory specified during installation.
Alternatively, the Listener service can be started using the Strategy Service Manager utility:
