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KB199322: Images referenced in HTML tags are not displayed in Report Services Documents in Flash mode and Visual Insight dashboards in MicroStrategy Web 9.4.1


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• Strategy


Uses may notice that images referenced using the HTML <img> tag will not display in Report Service Documents executed in Flash mode and in Visual Insight dashboards in MicroStrategy Web 9.4.1.

SYMPTOM:
Uses may notice that images referenced using the HTML <img> tag will not display in Report Service Documents executed in Flash mode and in Visual Insight dashboards in Strategy Web 9.4.1 as shown below:
 
Report Services Document in Flash mode:
 
 

ka04W000000OcbEQAS_0EM4400000025xM.jpeg

Visual Insight dashboard:
 

ka04W000000OcbEQAS_0EM4400000025xU.jpeg

 
However, if a report containing this attribute is executed or if a report services document containing this attribute is executed in DHTML mode, the images appear successfully, like shown below:
Image in a report:

ka04W000000OcbEQAS_0EM4400000025xP.jpeg

  
 
Report Services Document in Express mode:
 

ka04W000000OcbEQAS_0EM4400000025xi.jpeg

 
Report Services Document in Interactive mode:
 

ka04W000000OcbEQAS_0EM4400000025xd.jpeg

 
Report Services Document in Editable mode:    
 

ka04W000000OcbEQAS_0EM4400000025xb.jpeg

 
STEPS TO REPRODUCE:
      1.   In Strategy Tutorial, make a copy of the Item attribute.
      2.   Open Attribute Editor, select an image form name and click on 'Modify'
 

ka04W000000OcbEQAS_0EM4400000025xQ.jpeg

 
      3.   Select Expression with ApplySimple and click on 'Modify': 

ka04W000000OcbEQAS_0EM4400000025xX.jpeg

   
 
      4.   In "Modify Form Expression" replace out of the box ApplySimple expression:  
 

ka04W000000OcbEQAS_0EM4400000025xZ.jpeg

 
with the following expression:  
 

ka04W000000OcbEQAS_0EM4400000025xl.jpeg


ApplySimple("'<img src=http://servername/MicroStrategy/images/user.gif>' ", [ITEM_ID])

NOTE: user.gif image is out of the box image. Any image can be used.
      5.   Use Manual mapping method. Click OK    
      6.   Make sure the HTML Tag is selected under Type Format: 

ka04W000000OcbEQAS_0EM4400000025xR.jpeg

 
      7. Optional. Remove all description forms except ID and Image:
 

ka04W000000OcbEQAS_0EM4400000025xj.jpeg

 
    8.   Save Attribute as a "Test Attribute"
    9.   Create a report with the Test Attribute and any metric (optional). As shown below, the images displayed in a report without issue.
 

ka04W000000OcbEQAS_0EM4400000025xO.jpeg

 
   10.   To reproduce the issue, create a document that uses the created report as a dataset and run it in Flash mode or create a Visual Insight dashboard.  
 
CAUSE:
This is a known issue in Strategy Web 9.4.1.
 
ACTION:
This issue is exclusive to Flash mode, in 9.4.1 VI dashboards are based on Flash mode and as such present this issue. Starting in 10.x VI dashboards are HTML5 based and as such the issue has been fixed in that release. Upgrade to take advantage of the fix.


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Knowledge Article

Published:

May 3, 2017

Last Updated:

May 3, 2017