SYMPTOM:
When the use of special characters is necessary such as the 'Registered' character ® or the 'Copyright' character © in a Report Services Document in Strategy Web and the user wishes to use the ASCII code to display it(i.e. © for © or ® for ®), the correct characters are not displayed when viewing the document in PDF view as shown below:
CAUSE:
This happens because in Strategy Web 8.x the browser can interpret the ASCII code for display purposes; however, when exporting and viewing the Report Services Document in PDF format, Acrobat does not interpret the ASCII code and display it as the code itself instead of the corresponding character.
ACTION:
In order to be able to view the characters successfully, the user must insert the character from another source as an image (i.e Microsoft Word) or use a URL for the image reference as so:
