KB199606: A user receives the error "405 - HTTP verb used to access this page is not allowed" when attempts to open PDF ( or docx) file using a hyperlink in MicroStrategy Web

SYMPTOM:  
In Strategy Web 9.4.1 Hotfix 4, when a user uses a hyperlink to open a document in PDF or Word format, the following error appears after attempting to click on the link: 

HTTP Error 405.0 - Method Not Allowed.The page you are looking for cannot be displayed because an invalid method (HTTP verb) is being used.

1. Select any PDF file and save it in the Image folder in the  following locations:

• Default location on  the Web Server:  C:\Program Files (x86)\Strategy\Web ASPx\Images 
• Default location for i-Server: C:\Program Files (x86)\Strategy\Intelligence Server\Images
• C:\Program Files (x86)\Common Files\Strategy\images

To demonstrate the issue, Dynamic Dashboard manual was selected with the file name DYNDASH.pdf

1. Create a Report Services Document, place a text box and name it as a Link
2. Open Properties and Formatting of the textbox and specify the location for the PDF file under "Is Hyperlink" as shown below:

1. Run the document in any mode and click on the link to reproduce the issue:

CAUSE:
This has been classified as a defect in Strategy Web 9.4.1 Hotfix 4 specifically affecting documents with hyperlinks.
ACTION:
This issue has been addressed in Strategy 9.4.1 HotFix 5. Apply the hotfix to resolve the issue
WORKAROUND:
The PDF or Word file can be opened by following the instructions below:

• Highlight the address (URL) in the address bar in a browser 

• Click on Enter, the PDF file gets displayed as shown below:

 
ADDITIONAL TROUBLESHOOTING:
If the steps above do not resolve the issue, please consider calling Strategy Technical Support  with the following information of troubleshooting already done:

• Results of testing the workaround, details on behavior after reentering the URL in a browser.
• Results or output of following the above Action steps. Does the same error occur?

 
TO LEARN MORE:
Related technotes:
KB41559: Users are unable to open a PDF document using relative path in MicroStrategy Mobile 9.2.1m
KB41282: An error happens when viewing a PDF using Windows authentication on iPad in MicroStrategy Mobile 9.2.1m
KB34122: In MicroStrategy Web 9.0.x, links in Report Services Documents in PDF View do not open in a new browser window even if the option `Open in New Window` is checked