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KB199630: Report Cache Expiration Options are not visible in MicroStrategy Developer 9.x


Stefan Zepeda

Salesforce Solutions Architect • Strategy


SUMMARY:
This document shows how to enable the Report Cache Expiration Options when editing reports in Strategy Developer 9.x.  Document provides steps and video information on how to enable the setting.
DESCRIPTION:
In Strategy Developer 9.x, when users edit a report they are not able to see report cache expiration options. 
 

ka04W000001Iv8dQAC_0EM440000002CGE.jpeg

Sometimes, users might see this option available in reports located in other project sources as seen below.

ka04W000001Iv8dQAC_0EM440000002CGJ.jpeg

 
STEPS TO REPRODUCE:

  • Go to Intelligence Server Configuration.
  • Then go to Server Definition > Advanced.
  • Under Scheduler, uncheck Use Strategy Scheduler.
ka04W000001Iv8dQAC_0EM440000002CGG.jpeg
  • Then restart the Intelligence Server.
  • After restarting the Intelligence Server, go to Edit the report.
  • Go to Data > Report Caching Options.
  • The cache expiration options not be visible now.

CAUSE:
This is the expected behavior in Strategy Developer 9.x where report cache expiration is not available to change if the Strategy Scheduler is disabled.
SOLUTION
Check the Use Strategy Scheduler option in the Intelligence Server Configuration.
ADDITIONAL TROUBLESHOOTING:
If the workaround steps above do not resolve the issue, please consider calling MicroStrategy Technical support with the following information of troubleshooting already done:

  • Results of testing with a user with the appropriate permissions to create and edit reports and templates in Desktop, or with the Administrator user account if possible.
  • Results or output of following the above workaround steps.

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Knowledge Article

Published:

December 15, 2017

Last Updated:

December 15, 2017