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KB200168: MicroStrategy Developer 9.4.1 and above hangs when attempting to edit a particular document.


Stefan Zepeda

Salesforce Solutions Architect • Strategy


MicroStrategy Developer 9.4.1 and above hangs when attempting to edit a particular document.

Symptoms

Developer hangs when attempting to edit one document. While, it can be edited without any problem in Strategy Web. 

Diagnosis

In this case, for unknown reason, the height of the document body was defined to a extremely large value which is invalid as shown below:

ka02R000000kc0wQAA_0EM4400000025zt.jpeg

Solution

Edit the document in Web and decrease the height size to a valid value. Enable "Height can shrink" option if fixed height size is not available. 


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Knowledge Article

Published:

June 1, 2017

Last Updated:

June 1, 2017