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KB201784: In MicroStrategy Developer 9.4.1, "Send notification to email address” option for Cache/Cube Refresh subscriptions appears grayed out and cannot be enabled unless both the History List email delivery and Cache email delivery are enabled.


Stefan Zepeda

Salesforce Solutions Architect • Strategy


In MicroStrategy Developer 9.4.1, "Send notification to email address” option for Cache/Cube Refresh subscriptions appears grayed out and cannot be enabled unless both the History List email delivery and Cache email delivery are enabled.

SYMPTOM:
In Strategy Developer 9.4.1, "Send notification to email address” option for Cache/Cube Refresh subscriptions appears grayed out and cannot be enabled unless both the History List email delivery and Cache email delivery are enabled.
In Strategy Tutorial project, make sure to check the “Project Name” option in the View Options on the Subscription Monitor.
 

ka02R000000kc5YQAQ_0EM440000002CGK.jpeg

 

ka02R000000kc5YQAQ_0EM440000002CG8.jpeg

 
Then, on navigating to the Project Configuration > Deliveries section for a project in which there is a Cache subscription, enable the Delivery Email notification both for History List and Cache.
 

ka02R000000kc5YQAQ_0EM440000002CG6.jpeg

 

ka02R000000kc5YQAQ_0EM440000002CGF.jpeg
ka02R000000kc5YQAQ_0EM440000002CG9.jpeg

 


History List Delivery: Enabled


Cache Delivery: Enabled


Send notification to email address: ENABLED

ka02R000000kc5YQAQ_0EM440000002CGI.jpeg

 
You can see that the box is clickable.However, on disabling the History List “Enable email notification for history list” as:


History List Delivery: Disabled


Cache Delivery: Enabled


Send notification to email address: DISABLED

ka02R000000kc5YQAQ_0EM440000002CGH.jpeg

 
As seen above, the “Send notification to the email address” will be grayed out.  
The Delivery Notification area on the Cube Refresh Subscription will also be disabled if the History List "Enable email notification for History List" is disabled.
 

ka02R000000kc5YQAQ_0EM440000002CGD.jpeg

 
 

ka02R000000kc5YQAQ_0EM440000002CG5.jpeg

 
CAUSE:
This is a known issue with Strategy Developer 9.4.1.
 
ACTION:
Strategy will continue to investigate and post updates as soon as they are available.


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Knowledge Article

Published:

May 30, 2017

Last Updated:

May 30, 2017