SYMPTOM:
Error message “The service did not respond to the start or control request in a timely fashion” displays when clicking on the “Start” button to schedule data loading service in Strategy Enterprise Manager Console 9.x, as shown below:
Spoiler (Highlight to read)
The service did not respond to the start or control request in a timely fashion
The service did not respond to the start or control request in a timely fashion
And when running "C:\Program Files (x86)\MicroStrategy\Enterprise Manager\MAEMETLS.EXE" as Windows administrator user, error message as below displays:
Spoiler (Highlight to read)
Component “ntsvc.ocx” or one of its dependencies not correctly registered: a file is missing or invalid.
Component “ntsvc.ocx” or one of its dependencies not correctly registered: a file is missing or invalid.
However, ‘Run Manual Loading Now’ button is working fine and user is able to do a manual data loading.
CAUSE:
“Ntsvc.ocx” file is corrupted.
ACTION:
User could try following two possible ways:
