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KB20199: When attempting to login, the error `No projects are connected to the Project Source` occurs when the Intelligence Server name is changed in the hosts file on a Linux client machine for Web Universal


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The Web Universal page displays the message `No projects are connected to the Project Source` when the Intelligence Server name is changed in the hosts file in a Linux client machine.

SYMPTOM:
The Web Universal page displays the message `No projects are connected to the Project Source` when the Intelligence Server name is changed in the hosts file in a Linux client machine.
 
CAUSE:
The original name assigned to any Intelligence server machine using domain name mapping should not be changed by updating the hosts file on any client machine.
 
It is extremely common to have domain specific names for machines. For example, notice that the name of the machines with IP addresses 192.168.199.21 and 192.168.199.22 were changed from the windows domain names to DP10 and DP11 on a linux box by altering the hosts file.
 

ka04W00000147sQQAQ_0EM4400000028R5.jpeg

 
However, if the name of the Intelligence server machine is changed from its original name by mapping its IP address to another name on a client machine, there will be a conflict and Strategy Web will give the message 'No projects are connected to the Project Source`.
 
ACTION:
In order to resolve the issue, the original names of the Intelligence server machines have to be restored as shown below,
 

ka04W00000147sQQAQ_0EM4400000028R6.jpeg

 


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Knowledge Article

Published:

July 13, 2017

Last Updated:

July 13, 2017