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KB202906: “Could not create InputStream for file: 'pageConfig.xml'” error appears in web server and MicroStrategy Web logs repeatedly using MicroStrategy Web

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"Could not create InputStream for file: 'pageConfig.xml' error" logged repeatedly in MicroStratey Web logs when enabling setting “automaticallyFindIServer” in sys_defaults.xml.

Description
The following error message is logged repeatedly in the Strategy Web logs and Web Application server logs:
 
[08/01/2014 10:46:54:362] [13] [] [] [ConfigurationFilesCache.load] Could not create InputStream for file: 'pageConfig.xml'. Real absPath
 
Cause
This is an identified defect with Strategy Web 9.4.x and 10.x, when the setting “automaticallyFindIServer” is enabled as per technical note KB45848 - How to dynamically select Intelligence Servers in a cluster using URL API to take advantage of clustering? .
 
Action
This issue has been addressed with Strategy Web 10.4 Hotfix 2 and Strategy Web 10.6. Upgrade to take advantage of the fix.
 
Workaround

  1. Disable “automaticallyFindIServer” in sys_defaults.xml.
  2. Copy pageConfig.xml from “[Web_Root]/WEB-INF/xml/” to the Strategy Web root directory.

 
 

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Knowledge Article

Published:

April 3, 2017

Last Updated:

July 17, 2017