KB205088: Report Details do not display when running a document through MicroStrategy Office in Microsoft Excel.

SYMPTOM:
In Strategy Office 9.4.1, users can select to display Report Details, as shown in the Strategy Office Options below:

However, when the default Document run mode is set to "View" instead of "Flash", the Report Details still do not show when running a Strategy document or dashboard.
 
STEPS TO REPRODUCE:

• In the Strategy Office 9.4.1 Options > General > Document, set the Default View Mode to "Flash", as shown below:
  

• In the Strategy Office 9.4.1 Options > General > Report Detail, check "Display report details".
• Execute a Strategy document. Notice the Report Detail headers appear, as shown below:
  

• In the Strategy Office 9.4.1 Options > General > Document, set the Default View Mode to "View", as shown below:
• Execute the same document. Notice the Report Details no longer appear.

 
CAUSE:
This is a current limitation in Strategy Office 9.4.1. At this time, Report Details can only be viewed when the document is run in Flash mode. A request has been logged to allow Report Details to be displayed in View mode as well.
 
ACTION:
Contact Strategy Technical Support for an update on this issue.
 
WORKAROUND:
Execute the document in Flash mode instead of View mode.