KB20614: Error “Error occurred during initialization of VM” or “Could not reserve enough space for object heap” when accessing MicroStrategy Web

Symptom

When trying to access Strategy Web, the web site is not available and the following error message is observed in screen:
 

MBBRIBASLib.SystemBaseClass.ISystemBase3_InitializeEx2(IJVMStartupOptions pOptions) +0 Strategy.Web.BridgeInf.JVMManager.InitializeJVM(IJVMStartupOptions options, IntPtr& pJVM) +239 Strategy.Web.BridgeInf.JVMManager.InitializeJVM(IJVMStartupOptions options, IntPtr& pJVM) +373 Strategy.Web.BridgeInf.JVMManager.InitializeJVM(IJVMStartupOptions options) +58 Strategy.MSTRControls.MSTRWebApplication.InitializeJVM() +360 Strategy.GlobalApp.Application_Start(Object sender, EventArgs e) +97

• Could not reserve enough space for object heap
• Creation of JVM in Strategy SDK JNI bridge base

Cause

The Java Virtual Machine cannot reserve enough contiguous memory from the Operating System to start.
 
The Java Virtual Machine will try to reserve a block of contiguous memory from the system as specified in the Maximum Heap Size
 
HKEY_LOCAL_MACHINE\SOFTWARE\MicroStrategy\JNI Bridge\Configuration\JVM Options
 
HeapMaxSize is the key to specify the Maximum Heap size
 

Action

Decrease the Maximum Heap Size parameter or increase the amount of available memory in the system.
 
 
Third Party Software Installation WARNING
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.