KB20656: How to use a test ASP and/or HTML page to troubleshoot connectivity to MicroStrategy Web running on Internet Information Services (IIS)

• Strategy

One very useful test to help troubleshoot environment issues is to determine if Internet Information Services is able to serve ASP and HTML pages in the installed configuration

SYMPTOM:

Oftentimes users may encounter small errors and exceptions when initially setting up Strategy Web 9.x environments when running with Internet Information Services. One very useful test to help troubleshoot environment issues is to determine if Internet Information Services is able to serve ASP and HTML pages in the installed configuration. If it is unable to serve ASP and HTML pages, the issue most likely does not sit with the Strategy application, but most likely has to do with the IIS configuration.

ACTION:
Use the following steps to test whether IIS is able to serve ASP and HTML pages:

For ASP:

Create a text file containing the following code:


<html>
 <body bgcolor="yellow">
 <center>
 <h2>Hello World</h2>
 <p><%Response.Write(Now())%></p>
 <p>1 + 2 = <%= (1+2).ToString() %></p>
 </center>
 </body>
 </html>

Save the file as test.aspx.

For HTML:

Create a text file containing the following code:


<HTML>
<TITLE>HTML Test Page</TITLE>
If you see "Hello World" below, then HTML pages are serving properly.
<STRONG>Hello World</STRONG>
</HTML>

Save the file as test.html

Test the connectivity through IIS:

Place both files in the IIS content folder, which by default is 'C:\Inetpub\wwwroot'.
Open a web browser and try to run each file separately by using the URLs 'http://localhost/test.aspx' and 'http://localhost/test.html' respectively.

If the 'Hello World' message is seen from testing the two files, IIS is correctly serving ASP and HTML pages, and issues may reside with the installation of the Strategy application or with the configuration of the Strategy virtual directory within IIS.

Using these files for testing can be taken a step further to test the ability to serve ASP and HTML pages from the Strategy install on the Web Server machine.

Use the following steps to test the ability to serve ASP and HTML pages from the Strategy virtual directory:

Copy the Test.aspx and Test.html files created above to the Strategy install directory on the Web Server machine. By default this path is 'C:\Program Files\Strategy\Web ASPx\'
Open a web browser and try to run each file separately by using the URLs 'http://localhost/MicroStrategy/test.aspx' and 'http://localhost/MicroStrategy/test.html' respectively.

If the 'Hello World' message is seen from testing the two files, the Strategy Virtual Directory is configured correctly. If issues are still seen when trying to access Strategy Web, there may be issues with the content of the virtual directory such as permissions.

More information regarding the testing of HTML and ASP pages can be found in the Microsoft technical note found at http://support.microsoft.com/kb/q279729.

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Knowledge Article

Published:

June 14, 2017

Last Updated:

June 14, 2017