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KB206830: Documents display as black screen in MicroStrategy Mobile for iPad 9.4.1 Update 4


Community Admin

• Strategy


This document discusses a known issue that documents display as black screen on iPad.

SYMPTOM: 
Running a Report Services document from Strategy Mobile for iPad 9.4.1 iOS Update 4 results in a black screen being displayed as shown:
 

ka04W000001MKoyQAG_0EM440000002A2d.jpeg

 
CAUSE: 
This is a known issue with Strategy Mobile for iPad 9.4.1 iOS Update 4. 
 
ACTION:  
Contact Strategy Technical Support for an update on this issue.
 
WORKAROUND: 
Uncheck the property to “Use as an Information Window for the Map widget”.  This property is found by editing the Report Services document and navigating to Tools -> Document Properties -> Mobile:

ka04W000001MKoyQAG_0EM440000002A2c.jpeg

 
NOTE:  The issue can happen to documents with this setting regardless of whether they have a Map widget on it or not.


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Knowledge Article

Published:

April 6, 2017

Last Updated:

April 6, 2017