KB20822: “Could not access system registry” error occurs when trying to modify the governing settings of the System Message Viewer in MicroStrategy Narrowcast Server 9.x

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This Knowledge Base article describes a known issue that “Could not access system registry” error occurs when trying to modify the governing settings of the System Message Viewer in MicroStrategy Narrowcast Server 9.x. This error occurs because the Windows domain account running the MicroStrategy Narrowcast Server 9.x does not have all the necessary Windows DCOM permissions assigned. Assign the domain account running the MicroStrategy Narrowcast Server services the necessary Windows DCOM permissions or change the account to one that does.

SYMPTOM:
The following error occurs when trying to make changes to the governing settings of the System Message Viewer in Strategy Narrowcast Administrator 9.x:


ProxyConfiguration.tmp

Could not access system registry

CAUSE:
This error occurs because the Windows domain account running the Strategy Narrowcast Server 9.x does not have all the necessary Windows DCOM permissions assigned. These permissions must be available to the user account on all machines configured to run as either a Distribution Manager or Execution Engine.

ACTION:
Assign the domain account running the Strategy Narrowcast Server services the necessary Windows DCOM permissions or change the account to one that does.
Refer to the following Strategy Knowledge Base technical note for more information on how to make sure that the account running the Strategy Narrowcast Server 9.x has all the required DCOM permissions:
KB19363: Microsoft Windows Server 2003 configuration requirements for MicroStrategy Narrowcast Server 9.x.

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Knowledge Article

Published:

June 22, 2017

Last Updated:

June 22, 2017