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KB212544: Y axis values are not visible when displaying a graph in MicroStrategy Analytics Enterprise Web 9.4.1 in Flash view mode.


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Y axis values are not visible when displaying a graph in MicroStrategy Analytics Enterprise Web 9.4.1 in Flash view mode.

SYMPTOM:
When displaying a document with a graph in Strategy Analytics Enterprise Web 9.4.1, Y axis values are not visible in Flash view mode, if there is even only one negative series value in the graph.
This issue does not happen if all series have all non-negative values, or if the document is viewed in other modes (e.g. Express or Interactive).
 
STEP TO REPRODUCE:
1. Within the Strategy Tutorial project, create a report with Quarter and Revenue
2. In Strategy Developer, create a new document with such a report as a dataset
3. Create a new derived metric defined as (Revenue - 3500000) and call it "Negative Revenue"
4. Create a new vertical bar graph with "Quarter" attribute and "Negative Revenue" metric
5. Right-click on the graph > Edit Graph > right-click on the graph > Grid and Scales > Axes > Y > Axis Labels. Check "Don't Show Minimum Value Label" checkbox

ka04W000000OeFGQA0_0EM4400000025uA.jpeg

6. In Strategy Web, run the document in Flash view mode. No Y axis values are visible:

ka04W000000OeFGQA0_0EM4400000025u4.jpeg

7. The issue does not appear with other view modes (e.g. Express):

ka04W000000OeFGQA0_0EM4400000025u8.jpeg

8. Issue does not appear if all series values are non-negative. E.g. replacing "Negative Revenue" with "Revenue":

ka04W000000OeFGQA0_0EM4400000025u6.jpeg

 
CAUSE:
This is an identified defect in Strategy Web 9.4.1.
 
ACTION:
Currently this issue is still being reviewed for feasibility by our Technology team and it is not scoped for any upcoming scheduled Strategy release.
 
WORKAROUND:
Uncheck "Don't Show Minimum Value Label" option for the graph’s Y axis.
  
The Strategy Internal Reference Number for the issue discussed in this technical note is 983206.


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Knowledge Article

Published:

June 12, 2017

Last Updated:

June 12, 2017