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KB213494: Dynamic Subscription fails due to error "Unable to close the Subscription Book" in MicroStrategy Analytics Narrowcast Server 9.4.1


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This KB article discusses an issue due to unsupported configuration

SYMPTOM:
Strategy Narrowcast server 9.4.1 is deployed on Windows Server 2012 R2. Dynamic subscription using Personalized Page-By would fail segmentation. Following error messages are seen in the DELog.


[WINSERVER1::DM]:4344:[THR:0x1AA0][09/26/2014 12:16:04.949][Level:Minor Error][Code:0x00000A97]Service ID [59AE868D86254D04AA598CDC5CD1A77A] Execution ID [5D02DDA488874015A761891403BBF53B] Segment ID [........]Unable to close the Subscription Book

[WINSERVER1::DM]:4344:[THR:0x1AA0][09/26/2014 12:16:04.949][Level:Moderate Error][Code:0x00000A98]Service ID [59AE868D86254D04AA598CDC5CD1A77A] Execution ID [5D02DDA488874015A761891403BBF53B] Segment ID [........]Segmentation failed [Subscription Set ID: B47778B7242C4AED873458F07E6C4CA4]

[WINSERVER1::DM]:4344:[THR:0x1AA0][09/26/2014 12:16:04.949][Level:Moderate Error][Code:0x00000963]Service ID [59AE868D86254D04AA598CDC5CD1A77A] Execution ID [5D02DDA488874015A761891403BBF53B] Segment ID [........]Service execution finished with error.

 
CAUSE:
Windows Server 2012 R2 is an unsupported operation system for Strategy Narrowcast Server 9.4.1.
 
ACTION:
Deploy Narrowcast server on Windows Server 2012 Standard.


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Knowledge Article

Published:

July 31, 2017

Last Updated:

July 31, 2017