KB216925: "Message type is not persistent. MsiUserInBox:Failed to duplicate the message" error encountered when reprompting a document in MicroStrategy Mobile 9.4.1

SYMPTOM:
Users can navigate from one document to another using Edit links in Strategy Mobile 9.4.1. If a user navigates from Document A, which is prompted, to Document B, minimizes the app and restarts the iPad or leaves the app idle for a long period of time, then the user returns to the app, navigates back to Document A, reprompts it, and answers the prompt, the following error will occur:

(Message type is not persistent.MsiUserInBox: Failed to duplicate the message.)

1. Create Document A containing a prompted report.
2. Create Document B containing a simple report.
3. Add a textbox to Document A and use Edit Links to call document B.

Follow these steps in Strategy Mobile 9.4.1 to reproduce the error message.

1. Run Document A on Strategy Mobile 9.4.1 app for iPad.
2. Tap on the link which will call document B.
3. When Document B finishes running, minimize the app.
4. Restart the iPad.
5. Open the Strategy Mobile 9.4.1 app again, which will, by default, run Document B.
6. Tap on the back button that will take the user back to Document A.
7. Tap on the filter button to reprompt Document A.
8. Select the prompt answers and tap on Apply, the error message will appear.

 
CAUSE:
This is a known issue in Strategy Mobile 9.4.1.
 
ACTION:
This issue has been addressed in Strategy Mobile 9.4.1 iOS Update 6, upgrade to this version to take advantage of this fix.
 
WORKAROUND:
When error message pops up, tap "OK" and continue using app as usual. The error doesn't disrupt the execution of the document.