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KB217752: Narrowcast Distribution Manager service does not start after upgrade from 9.0.2 to 9.4.1

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• Strategy

Describes scenario in which Narrowcast Distribution Manager service does not start after upgrade to 9.4.1,

SYMPTOM:
After upgrading Strategy from version 9.0.2 to 9.4.1, the Narrowcast Distribution Manager service does not while the Listener and the Execution Engine are running fine. 
 
In Windows Event Viewer, it shows error message below:


The Distribution Manager Service stops with "an unknown error".

 But no error is seen in DSSErrors.log.
 
CAUSE:
One possible cause is that the server installation has not activated after the installation of Strategy 9.4.1. 
 
ACTION:
Activate the server installation through License Manager. 

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Knowledge Article

Published:

May 9, 2017

Last Updated:

May 9, 2017