KB218718: "This grids in this document have more than 100,000 cells and are too big to be rendered” error appears when refreshing a document using MicroStrategy Mobile iOS 9.4.1 Update 2,3, and 4

SYMPTOM:
A user runs a document in Strategy Mobile 9.4.1 iOS Update 2, 3, and 4 with one grid that contains less than 100,000 cells. After running the document, the grid displays data correctly. However, when using the Strategy Mobile URL API to refresh a document without hitting cache, the following error occurs:

The grids in this document have more than 100,000 cells and are too big to be rendered. Please reduce the size of one of the grids.

• In Strategy Tutorial, create a report with the Customer, Customer Address, Customer Age, and Customer Birth Date attributes, and the Revenue metric.
• Run the report. It returns 10,000 rows. There are 6 columns on the grid, that adds up to 60,000 cells:

• Create a document from this report and add a grid that contains all objects from the dataset.
• Add a textbox and name it as "Refresh".
• Configure the textbox to refresh the data against warehouse and create a new cache in i-Server using the following URL API:

• 
  mstr://?evt=2048030&useCache=0

  
  Note: Refer to the following technical note for more information about the evt=2048030 and useCache parameters:
  KB44852: How to Purge Server Cache and Refresh a Report Service Document Against Warehouse from Mobile App
  
• Run the document. It should look like the document on the image below:

• Open Strategy Mobile 9.4.1 Update 2 app on iPad and execute the document. Data returned as shown below:

• Click on the "Refresh" textbox to execute the Strategy Mobile URL API. The error appears informing that there are more 100,000 cells in the grid which is not true.
• Refresh the document again, the grid is displayed:
  

 
CAUSE:
This is an identified defect in Strategy Mobile 9.4.1 iOS Update 2, 3 and 4 versions. 
 
ACTION:   
This issue has been addressed in Strategy Mobile 9.4.1 iOS Update 5. Upgrade to this version to take advantage of this fix.