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KB219156: "The task 'savePersonalView' could not be completed due to an event handling error: Scheduling/Subscription for Dynamic Reports is not supported " error message is seen after clicking on the "Email link" button in the share dialog in MicroStrate


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• Strategy


When sharing reports via the 'share and mail' functionality in MicroStrategy Web 9.2.x. - 9.4.1, the user's email application opens with a new email but the data/grid from the MicroStrategy report is not visible in the body of the email. 

SYMPTOM
When sharing reports via the 'share and mail' functionality in Strategy Web 9.2.x. - 9.4.1, the user's email application opens with a new email but the data/grid from the Strategy report is not visible in the body of the email. 
 
STEPS TO REPRODUCE

  1. In Strategy Web 9.4.1 Hotfix 6 or earlier, create a report with attribute 'Category' on the grid and report filter set to 'Category=Books'
  2. Save the report and execute it
  3. Edit the report and modify the report filter to Category = Books, Movies
  4. Save the report (overwrite the existing one)
  5. Run the report by clicking on the “Run Report” button
  6. From the file menu, choose 'share > email link'. The following error message will be displayed:
     
    
    The task 'savePersonalView' could not be completed due to an event handling error:
    Scheduling/Subscription for Dynamic Reports is not supported

CAUSE
This is a known issue with Strategy versions 9.2.x - 9.4.x.
 
ACTION
This issue has been addressed in Strategy Analytics Enterprise 9.4.1 Hotfix 7. Upgrade to this version to take advantage of this fix.
 
WORKAROUND
After saving the report, go back to folder view, re-run the report and then go to Share > Email link.


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Knowledge Article

Published:

June 14, 2017

Last Updated:

June 14, 2017