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KB221000: Mobile Document Cache generated by live execution is not hit by the same user from a different device if the Mobile app versions do not match


Community Admin

• Strategy


Flash Document caches created by a user from one version of the Mobile app

SYMPTOM
Flash Document caches created by a user from one version of the Mobile app (e.g., 9.4.1 Update 3 on iOS 7) are not used when the same or different user runs the same document from a different version of the Mobile app (e.g., 9.4.1 Update 4 on iOS 8).
 
STEPS TO REPRODUCE
Use the following devices and their corresponding versions:
Device    iOS version     MSTR Mobile App ver
iPad A     iOS 7              9.4.1 Update 3
iPad B     iOS 8              9.4.1 Update 4
1. Login to iPad A as Uer 'A' and execute document from the landing page.
2. Cache monitor in Desktop shows all dataset caches and document caches created by User A.
3. Login to iPad B as User A and execute the same document from the landing page. Dataset caches created the first time are hit. Existing document caches will not get NOT hit.
4. Cache monitor shows new document caches generated by User 'A' for the landing page & link document.
First Execution from iPad A:

ka04W000000OekIQAS_0EM4400000029Im.jpeg

Second execution from iPad B:

ka04W000000OekIQAS_0EM4400000029Il.jpeg

CAUSE
In Strategy Mobile version 9.4.1 Update 4, new flags were introduced in the Mobile app which did not exist in Strategy Mobile 9.4.1 Update 3. As a result, any caches created by one version cannot be used by an app of a different version. This behavior is expected.
 
ACTION
This is working as expected. Mobile devices need to be on the same version in order for document caches to be hit.


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Knowledge Article

Published:

June 7, 2017

Last Updated:

June 7, 2017