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KB221553: Error message "System call error. Error getting write shared memory. System Error (ETIMEDOUT)" displays when configuring MicroStrategy Intelligence Server via Configuration Wizard in MicroStrategy 9.x and 10.x


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Error message "System call error. Error getting write shared memory. System Error (ETIMEDOUT)" displays when configuring MicroStrategy Intelligence Server via Configuration Wizard in MicroStrategy 9.x and 10.x

SYMPTOM
When configuring the Strategy Intelligence Server via Configuration Wizard, the following error is seen when attempting to connect to the Metadata:

ka04W000000OhBRQA0_0EM4400000029FQ.jpeg

Spoiler (Highlight to read)
Failed to create a connection to the database: Connection::Connect failed. Unable to connect.
Error type: System call error. Error getting write shared memory. System Error (ETIMEDOUT): ---Connection timed out.
Failed to create a connection to the database: Connection::Connect failed. Unable to connect.Error type: System call error. Error getting write shared memory. System Error (ETIMEDOUT): ---Connection timed out.
When trying to open the Configuration Wizard using command line, the following error is seen:

ka04W000000OhBRQA0_0EM4400000029FM.jpeg

Spoiler (Highlight to read)
_aixXLoadIM: IM Load Error [en_NZ.8859-15]
_aixXLoadIM returns NULL.
Cannot exec M8PrcSvr: errno = 13
Cannot exec M8PrcSvr: errno = 13
Cannot exec M8PrcSvr: errno = 13
Cannot exec M8PrcSvr: errno = 13
Cannot exec M8PrcSvr: errno = 13
_aixXLoadIM: IM Load Error [en_NZ.8859-15]_aixXLoadIM returns NULL.Cannot exec M8PrcSvr: errno = 13Cannot exec M8PrcSvr: errno = 13Cannot exec M8PrcSvr: errno = 13Cannot exec M8PrcSvr: errno = 13Cannot exec M8PrcSvr: errno = 13
 
CAUSE
A possible cause is all binary files do not have permissions for executing as program.
ACTION
Run the command chmod +x to grant execution permission for all binary files within the Strategy installation.


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Knowledge Article

Published:

June 1, 2017

Last Updated:

June 1, 2017