SYMPTOM
Mobile user connections are not timing out according to the 'Web user session idle time' governing setting.
CAUSE
This is expected behavior. Mobile user sessions are governed at Intelligence Server level. This means the 'User session idle time' setting will govern mobile user sessions.
To confirm 'User session idle time' governs mobile user connections perform the following test:
Notice that the mobile connection times out 2 minutes after step 5.
This test confirms that Mobile user session are governed by the User session idle time setting.
ACTION
When modifying idle timeout rules with respect to mobile use the 'User session idle timeout setting'.
To gain a better understanding of timeout settings refer to the following Strategy technical notes:
KB220558: How do user session idle timeouts work in MicroStrategy Web 9.x?
KB33832: How does the User Session Idle Timeout work in MicroStrategy 9.0.x