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KB22305: Error when attempting to start MicroStrategy Universal Intelligence Server 9.x or 10.x after unsuccessful Hotfix installation: "MSTRCtl: error while loading shared libraries: libMJNet.so: cannot open shared object file: No such file or directory"


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This KB addresses an error seen when attempting to start a MicroStrategy Universal Intelligence Server after unsuccessfully applying a Hotfix.

SYMPTOM
After an unsuccessful attempt to apply a Hotfix to a Strategy Universal Intelligence Server installation, the following error message is received when attempting to start the Intelligence Server using 'mstrctl' from the command line.
 
Sample Code/Error:


MSTRCtl: error while loading shared libraries: libMJNet.so: cannot open shared object file: No such file or directory

 
On further investigation, it is determined that 'libMJNet.so' is not present in the <Strategy Install Directory>/lib, where it is supposed to be. However, the library that 'libMJNet.so' links to (libMJNet.so.<Strategy Build Number>) is present in the lib directory and has been updated with the build number of the Hotfix.
 
CAUSE
This error occurs because the Hotfix installation completed copying the necessary libraries, but did not finish recreating links to the libraries. Because of this, 'libMJNet.so' is missing.
ACTION
To resolve this issue, the Hotfix installation must be performed again. This should successfully create the necessary links to Strategy libraries, and allow the Intelligence Server to start successfully.
Article Reference Number: 

KB22305


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Knowledge Article

Published:

April 13, 2017

Last Updated:

December 31, 2018