KB223913: "Find target process dead while sending a message" error occurs when subscribing email using Distribution Services

• Strategy

This KB article discusses an issue that can be seen in Distribution Services and that can be due to the DNS server configuration of Intelligence Server. A solution is provided.

SYMPTOM:
In Strategy 9.4.x-10.x, email delivery via Distribution Services fails, and the following entry will be logged into file (DSSErrors.log by default):


[Kernel][Info] Distribution Service Trigger: local, executing 1 subscriptions for all projects for Trigger 'Test schedule for email'. <Scheduler Execution ID = xxx>
[Kernel][Info] Report Job created: 144.
[Object Server][Error][0x80041018] Index out of range
[Object Server][Error][0x80041018] Index out of range
[MultiProcess][Error] Failed to write to pipe.
System Error 0x000000E8 (232): --- The pipe is being closed.
[MultiProcess][Error] Find target process dead while sending a message
[Distribution Service][Error] MSIDeliveryEngine::hDelivery(): Email Delivery Failed. Error string from ExecuteMultiProcess Find target process dead while sending a message. <Subscription 'xxx' (ID = xxx), Contact 'Test contact' (ID = xxx) Schedule Execution ID = xxx>
[Distribution Service][Error] FAILED SUBSCRIPTION 'xxx': Error Msg: Find target process dead while sending a message Error Code 0x800647C2. Instance ID = xxx, Contact (xx xx, xxx), User (xx, xxx). Stop in 'MSIDeliveryEngine::hDelivery, Delivery Component of Distribution Service' <Scheduler Execution ID = xxx>
[Kernel][Error] FAILED SUBSCRIPTION 'xxx': Error Msg: Find target process dead while sending a message Error Code 0x800647C2. Instance ID = xxx, Contact (xx xx, xxx), User (xx, xxx). Stop in 'MSIDeliveryEngine::hDelivery, Delivery Component of Distribution Service' <Scheduler Execution ID = xxx>
[Distribution Service][Error] MSIDeliveryEngine::hDelivery():failed to delivery content.<Subscription 'xxx' (ID = xxx), Contact 'xx xx' (ID = xxx) Schedule Execution ID = xxx>

CAUSE:
One possible cause of this issue is the DNS server configuration of Intelligence Server.

ACTION:
Configure the DNS Server settings in the network properties. An Operating System restart might be necessary for the settings to take effect.
Refer to Technical Document below to perform DNS related checks. Email subscription fails to be delivered while file subscription works in MicroStrategy 10.x

KB223913

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Knowledge Article

Published:

August 1, 2017

Last Updated:

August 1, 2018

[Kernel][Info] Distribution Service Trigger: local, executing 1 subscriptions for all projects for Trigger 'Test schedule for email'. <Scheduler Execution ID = xxx> [Kernel][Info] Report Job created: 144. [Object Server][Error][0x80041018] Index out of range [Object Server][Error][0x80041018] Index out of range [MultiProcess][Error] Failed to write to pipe. System Error 0x000000E8 (232): --- The pipe is being closed. [MultiProcess][Error] Find target process dead while sending a message [Distribution Service][Error] MSIDeliveryEngine::hDelivery(): Email Delivery Failed. Error string from ExecuteMultiProcess Find target process dead while sending a message. <Subscription 'xxx' (ID = xxx), Contact 'Test contact' (ID = xxx) Schedule Execution ID = xxx> [Distribution Service][Error] FAILED SUBSCRIPTION 'xxx': Error Msg: Find target process dead while sending a message Error Code 0x800647C2. Instance ID = xxx, Contact (xx xx, xxx), User (xx, xxx). Stop in 'MSIDeliveryEngine::hDelivery, Delivery Component of Distribution Service' <Scheduler Execution ID = xxx> [Kernel][Error] FAILED SUBSCRIPTION 'xxx': Error Msg: Find target process dead while sending a message Error Code 0x800647C2. Instance ID = xxx, Contact (xx xx, xxx), User (xx, xxx). Stop in 'MSIDeliveryEngine::hDelivery, Delivery Component of Distribution Service' <Scheduler Execution ID = xxx> [Distribution Service][Error] MSIDeliveryEngine::hDelivery():failed to delivery content.<Subscription 'xxx' (ID = xxx), Contact 'xx xx' (ID = xxx) Schedule Execution ID = xxx>