KB226307: Using an email subscription for the document with a dark background and using HTML as a delivery format, a user opens the document in Outlook and notices white dots appear on the document in MicroStrategy Web 9.4.1 Hotfix 4.

 SUMMARY:
This technical note describes the issue found in Strategy Web 9.4.1 Hotfix 4 where, using email subscription with HTML content in the body of the email, a subscribed document with a dark background, viewed by users in Outlook, displays white dots. This issue has been classified as a defect by Strategy. There are workarounds available for this issue. Currently this issue is still being reviewed for feasibility by our Technology team and it is not scoped for any upcoming scheduled Strategy release.
 
SYMPTOM:
A user has a document with a dark background created in Strategy 9.4.1 Hotfix 4. When the user uses an email subscription with HTML content, it is noticed that, when the document is opened in installed on a computer Outlook, white dots appear on the document as shown below:

   
STEPS TO REPRODUCE:

1. In Strategy Tutorial, create a Report Services document and several objects such as a grid, a text box and a selector.
2. Make background of the document black or very dark.
3. Select "Subscribe to Email" under Home menu
4. In “Subscribe to Email” window select “Data in email” and “HTML” for delivery format. Enable “Send preview now” to trigger the subscription immediately

6.    Open the email in Outlook and notice that white dots display on the document:

CAUSE:
It appears to specifically affect an email subscription with HTML format for the document that gets opened in Outlook in Strategy Web 9.4.1 Hotfix 4. This has been classified as a defect.
 
ACTION:   
Currently this issue is still being reviewed for feasibility by our Technology team and it is not scoped for any upcoming scheduled Strategy release.
 
WORKAROUND:

1. There is no issue if the same document is opened in Outlook Web app, a browser-based email client. Access your Microsoft Exchange Server mailbox from a web browser, open the MSTR document and notice that there are no white dots appear on the document.  

2. Instead of using, HTML format,  consider to use another delivery format such as PDF. The test showed that the document is displayed as expected, without white dots.
 
    
ADDITIONAL TROUBLESHOOTING:
If the steps above do not resolve the issue, please consider calling Strategy tech support with the following information of troubleshooting already done:

• Results of testing the workarounds, provide  steps to reproduce the issue, an engineer will test to confirm if it is the same issue