KB227547: "Please check that the cache configuration is proper and that the history list directory as specified in the server definition exists on the Intelligence Server machine." message received when executing a Document in MicroStrategy Web 10.x

• Strategy

This technical note describes a situation when there "MsiUserInBox: Failed to persist the results of this message. Please check that the cache configuration is proper and that the history list directory as specified in the server definition exists on the Intelligence Server machine." error is encountered due to the cache storage path being incorrect.

SUMMARY
This technical note describes a situation when there "MsiUserInBox: Failed to persist the results of this message. Please check that the cache configuration is proper and that the history list directory as specified in the server definition exists on the Intelligence Server machine." error is encountered due to the cache storage path being incorrect.

SYMPTOM
When executing a Report Services Document in Strategy Web 10.x and using a database based History List the following message is received:


MsiUserInBox: Failed to persist the results of this message. Please check that the cache configuration is proper and that the history list directory as specified in the server definition exists on the Intelligence Server machine.

CAUSE
One cause for this issue is the cache storage location configured in the Project Configuration or the History List external central storage directory for Database Based History List location in the Intelligence Server configuration is set to a path that does not exist on the Intelligence Server machine or the directories are not accessible to the user running the Intelligence Server.

ACTION
To resolve the issue navigate to Project Configuration > Caching > Storage and verify the path entered exists on the Intelligence Server machine and is accessible by the user running the Intelligence Server.

Also, navigate to Intelligence Server Configuration > History Settings and verify the path entered exists on the Intelligence Server machine and is accessible by the user running the Intelligence Server.

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Knowledge Article

Published:

April 5, 2017

Last Updated:

April 5, 2017

MsiUserInBox: Failed to persist the results of this message. Please check that the cache configuration is proper and that the history list directory as specified in the server definition exists on the Intelligence Server machine.