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KB230246: "Shared Reports" folder is not visible in MicroStrategy Web though the user has the correct permissions to see it

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• Strategy

This article documents a behavior reported in Microstrategy Web, where the Shared Reports folder is not visible even though the user has the correct permissions to see it. One of the possible cause for this issue is that project status is created in HTML format and there is a syntax error in one of the HTML tags.

SUMMARY:
This technical note documents a behavior reported in Strategy Web 9.4.1, where the Shared Reports folder is not visible even though the user has the correct permissions to see it.
 
SYMPTOM:
The Shared Reports folder for a project is not exposed in Strategy Web 9.4.1. However, the folder can be accessed from the left hand-side menu, as shown below:
 

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Furthermore, the project status is not displayed either even though it has been set up.
 
CAUSE:
One of the possible cause for this issue is that project status is created in HTML format and there is a syntax error in one of the HTML tags.
 
ACTION:
Review the HTML created to display the Project Status and ensure the syntax is correct.
 
 

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Knowledge Article

Published:

June 13, 2017

Last Updated:

June 13, 2017