KB239869: Error "Syntax error at line 'x', column 'xx'. Expected EMAIL, FILE, PRINT" shows when using a custom transmitter in add user script in Command Manager

SYMPTOM:
Custom transmitters are not recognized in user add or alter script Command Manager 9.4.1.
 
STEPS TO REPRODUCE:

1. In Tutorial project, create a custom transmitter in Strategy Developer named "My Email";
2. Create a device based on this transmitter named “My Email Device”;
3. Run below script in Command Manager:

ADD ADDRESS "Business email address" PHYSICALADDRESS "demo@company.com" DELIVERYTYPE "My Email" DEVICE "My Email Device" TO USER "demo";

    An error occurs as below picture shown:
 

 

Syntax error at line '1', column '86'. Expected: EMAIL, FILE, PRINT

 
CAUSE:
Only EMAIL, FILE, PRINT transmitters can be used in add or alter script in Command Manager 9.4.1. This is a known issue in Strategy Analytics Enterprise Command Manager 9.4.1.
 
ACTION:
Currently this issue is still being reviewed for feasibility by our Technology team and it is not scoped for any upcoming scheduled Strategy release.
 
Strategy Internal Reference Number for the issue discussed in this technical note is 1014496.