EducationSoftwareStrategy.com
StrategyCommunity

Knowledge Base

Product

Community

Knowledge Base

TopicsBrowse ArticlesDeveloper Zone

Product

Download SoftwareProduct DocumentationSecurity Hub

Education

Tutorial VideosSolution GalleryEducation courses

Community

GuidelinesGrandmastersEvents
x_social-icon_white.svglinkedin_social-icon_white.svg
Strategy logoCommunity

© Strategy Inc. All Rights Reserved.

LegalTerms of UsePrivacy Policy
  1. Home
  2. Topics

KB241127: Cannot activate the MicroStrategy product suite via MicroStrategy License Manager 10 Early Adopter Release 2


Community Admin

• Strategy


This article describes an issue where the MicroStrategy product suite cannot be activated via the MicroStrategy License Manager 10 Early Adopter Release 2

SYMPTOM
It is not possible to activate the Strategy product suite via Strategy License Manager 10 Early Adopter (EA) Release 2.
 
STEPS TO REPRODUCE
This is a Windows specific issue:

  1. Open License Manager on a Windows operating system on Strategy 10 EA release 2.
  2. On the "License Administrator" tab, choose “Activate Server Installation”,
  3. Fill all the information as needed.
  4. After clicking on “next”, License Manager will hang on "Please wait".
ka04W000000OaXjQAK_0EM4400000029Et.jpeg

5. Console mode with command “java -jar MALicMgr.jar –console” also fails with error:

ka04W000000OaXjQAK_0EM4400000029Eq.jpeg

CAUSE
A License Manager related library has been updated (“MAInTls3 JNI bridge”), but this library did not get re-generated for Windows x64 platform during compilation for Strategy 10 EA release 2. A key function is missing which results in the error/hang.
WORKAROUND
Activate the product during the GUI mode installation process. Silent installation will not activate the product by default.
KB241127


Comment

0 comments

Details

Knowledge Article

Published:

May 31, 2017

Last Updated:

December 28, 2018