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KB241130: Users are unable to update license key on License Manager in MicroStrategy 10


Community Admin

• Strategy


When users attempt to update the license key on MicroStrategy License Manager, the “next” button is greyed out and it is not possible to click on other buttons or go to other tabs

SYMPTOM
When users attempt to update the license key on Strategy License Manager, the “next” button is greyed out and it is not possible to click on other buttons or go to other tabs.

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CAUSE
A License Manager related library has been updated (“MAInTls3 JNI bridge”) in this release, but this library did not get re-generated for 64-bit Windows operating system during the compilation. A key function is missing which results in the error/hang.
 
WORKAROUND
Use console mode “java -jar MALicMgr.jar –console” to perform the license key update.
 
 
KB241130


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Knowledge Article

Published:

April 1, 2017

Last Updated:

December 28, 2018