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KB243498: "The object server is unable to find an object with ID '00000000000000000000000000000000'." error is seen when taking statistics is enabled.

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• Strategy

When taking statistics is enabled, the following error is observed: The object server is unable to find an object with ID '00000000000000000000000000000000'.

SYMPTOM:
When taking statistics is enabled with Strategy 9.4.1 Hotfix 7 and higher and 9.5.x, the following error is observed:


[Object Server][Error][0x80041104] The object server is unable to find an object with ID '00000000000000000000000000000000'.

 
CAUSE:
This is a known issue with Strategy 9.4.1 Hotfix 7 and newer as well as 9.5.0, 9.5.1.
 
ACTION:
The issue has been addressed with 9.5.1 Hotfix 1 and 10.x. Upgrade to this version to take advantage of the fix.
 
WORKAROUND:
The possible workaround for this issues:

  • Move the Object Server Error logging diagnostics to own file instead of default DSSErrors.
  • Turn off the Object Server Error log.
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Knowledge Article

Published:

April 26, 2017

Last Updated:

April 26, 2017