KB246516: "Error while trying to launch application" received when launching MicroStrategy 10.x Health Center configuration wizard

• Strategy

This article discusses an error seen when trying to launch the Health Center configuration wizard in MicroStrategy 10.x.

SUMMARY
This article discusses an error seen when trying to launch the Health Center configuration wizard in Strategy 10.x.

SYMPTOM
When opening the Health Center Configuration wizard in Strategy 10 the following error is received.


Error while trying to launch application:
Unknown Error: Check dependencies

CAUSE
This is a known issue with Strategy 10 caused by a defect in parsing special characters. It occurs whenever the Strategy installation path contains special non-English characters such as “Ä” or “è” on Windows (“C:\Program Files (x86)\Äèçà”)

ACTION
Please contact Strategy Technical Support for an update on this issue.

WORKAROUND
The Configuration Wizard for Health Center can be started using the jar file from command line using the steps below:

Using Command line navigate to C:\Program Files (x86)\Common Files\<Strategy installation folder>\HealthCenter\jars.
Execute the following command: ..\..\JRE\170_51\Win32\bin\java -jar MACfgWiz.jar -hconly

This issue is being tracked by internal reference number DE14632.

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Knowledge Article

Published:

June 5, 2017

Last Updated:

June 5, 2017