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KB248079: Horizontal and vertical scroll bars are flickering when running a report with locked Rows/Columns Headers in Internet Explorer 8 and MicroStrategy Web 10.0


Community Admin

• Strategy


In Internet Explorer 8 and MicroStrategy Web 10.0, Vertical and Horizontal scroll bars are flickering when running a report with locked Rows and Columns Header in Report Options. User can see the scroll bars at first moment,and they move back and forth continuously

SYMPTOM:
In Internet Explorer 8 and Strategy Web 10.0, Vertical and Horizontal scroll bars are flickering when running a report with locked Rows and Columns Header in Report Options.
User can see the scroll bars at first moment,and they move back and forth continuously as shown below:

ka04W000000Ogi5QAC_0EM4400000025fp.jpeg
ka04W000000Ogi5QAC_0EM4400000025fg.jpeg
ka04W000000Ogi5QAC_0EM4400000025fj.jpeg

CAUSE:
This is a known issue with Internet Explorer 8 and Strategy Web 10.0.
WORKAROUND:
One of the following workarounds cane be used to address this issue.
Workaround 1: Run the report using a different Web browser (e.g.IE11, Firefox, Chrome).
Workaround 2: Disable the lock Rows and Columns Header on General tab in Report Options.
Running report in Web  ->Tools menu -> Report Options

ka04W000000Ogi5QAC_0EM4400000025fl.jpeg

 
ACTION:
Currently this issue is being reviewed by Strategy for a potential code fix on an upcoming Strategy release.


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Knowledge Article

Published:

June 12, 2017

Last Updated:

June 12, 2017