KB248253: "The Web Server encountered an unknown runtime error. Error in report results." error message appears when exporting report or document in MicroStrategy Web

• Strategy

SYMPTOM
When trying to export a report or Report Services Document in Strategy Web 9.4.1, the following error message is seen:


The Web Server encountered an unknown runtime error.
Error in report results

In the DSSErrors.log, following error message can be found:


Error type: Odbc error. Odbc operation attempted: SQLExecDirect. [42000:9002: on SQLHANDLE] [Microsoft][ODBC SQL Server Driver][SQL Server]The transaction log for database 'xxxxx' is full due to 'xxxxxx'. 

[Kernel][Error] MsiUserInBox::AddMsg(): content service failed to add msg, return error 0x80041404

CAUSE:
This happens when the database used to store history list messages is full. By default, the history list is file based; administrators can choose to store history list messages in a database in Configuration Wizard.
Export functionality requires writing to the history list, and when the database storing history list messages is full, the error noted above.

ACTION:
Make sure the database that is storing the history list messages has enough space.

KB248253

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Knowledge Article

Published:

April 12, 2017

Last Updated:

December 26, 2018