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KB248545: "HEALTHCENTER: Failed to connect to HealthCenter: 44440" error message appears when attempting to create environment in MicroStrategy Operations Manager 10 in a Chinese Windows Environment

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• Strategy

This article shows a known issue that "HEALTHCENTER: Failed to connect to HealthCenter: 44440" error message appears when attempting to create environment in MicroStrategy Operations Manager 10 in a Chinese Windows Environment. The workaround is to set Current code page to 403 in Command Prompt Properties.

SUMMARY:
This article shows a known issue that "HEALTHCENTER: Failed to connect to HealthCenter: 44440" error message appears when attempting to create environment in Strategy Operations Manager 10 in a Chinese Windows Environment. The workaround is to set Current code page to 403 in Command Prompt Properties. 
 
SYMPTOM:
"HEALTHCENTER: Failed to connect to HealthCenter: 44440" error message appears when attempting to create environment in Strategy Operations Manager 10 in a Chinese Windows Environment:

ka04W000000OfvqQAC_0EM4400000029EK.jpeg


HEALTHCENTER: Failed to connect to HealthCenter: 44440.

 
 
CAUSE:
This is a known issue in Strategy Operations Manager 10. It is caused by incorrect configuration of Master Health Agent(MHA) or Health Agent(HA). Health Center cannot correctly recognize machine name when configuring this machine as MHA or HA so Display Name is null as shown below:

ka04W000000OfvqQAC_0EM4400000029E9.jpeg

 
 
ACTION:
Operations Manager is going to be deprecated, therefore fixing this issue is not part of the roadmap. 
 
WORKAROUND:

  •  Workaroud 1
  • In Control Panel>Region and Language>Keyboards and Languages>Choose a display language, set to English as shown below:
ka04W000000OfvqQAC_0EM4400000029ER.jpeg
  • Log off and login and reconfigure MHA or HA.

3. Change display language back to Chinese. 
 

  • Workaround2
  • In Start Menu, search Command Prompt. Right click on it and choose Properties as shown below:
ka04W000000OfvqQAC_0EM4400000029EI.jpeg
  • In Options tab>Current code page, select 437 (OEM - United States) as shown below:
ka04W000000OfvqQAC_0EM4400000029EJ.jpeg
  • Run <HCInstallPath>\jars\MACfgWizW.bat in command. For example, C:\Program Files (x86)\Common Files\MicroStrategy\HealthCenter\jars\MACfgWizW.bat. 
  • Configure MHA or HA again. 

 

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Knowledge Article

Published:

May 30, 2017

Last Updated:

July 17, 2017