KB248643: "Ba.getResponseHeader(...) is null" error occurs when running SQL query through Query Editor data import in MicroStrategy Web 9.4.1

• Strategy

This article describes steps on how to prevent the error "Ba.getResponseHeader(...) is null" when executing a SQL query using the MicroStrategy Web Freeform Data Import feature after several minutes of wait.

Symptoms

When executing a SQL query using the Strategy Web Freeform Data Import feature, the following error message is returned after several minutes of wait:


Ba.getResponseHeader(...) is null

Diagnosis

This issue can occur when the execution of the SQL query exceeds the request timeout in Strategy Administrator and or Web Application server.

Solution

- Increase the request timeout on the Strategy Web Administrator page
- When using Microsoft IIS as application server, the executionTimeout property for the Strategy Web application must also be increased as described in KB35666.

Comment

0 comments

Details

Knowledge Article

Published:

June 7, 2017

Last Updated:

June 7, 2017