KB248728: "Server Error in /MicroStrategyMobile Application" occurs when access MicroStrategy Mobile Server after requesting a client certificate using Certificate Server
"Server Error in '/MicroStrategyMobile' Application java.lang.NoClassDefFoundError: com/microstrategy/web/admin/MSTRWebController" error is returned after requesting a client certificate using Certificate Server
SUMMARY After requesting a client certificate using the Strategy Mobile app the following error is displayed:
HTTP 500 error
Equally, using URL API to request a client certificate, as described in KB410043 , results in the following error message as soon as Strategy Mobile Administrator page is accessed:
Server Error in '/StrategyMobile' Application
java.lang.NoClassDefFoundError: com/MicroStrategy/web/admin/MSTRWebController
CAUSE This issue can be observed when Certificate Server and Strategy Mobile share the same IIS application pool. This configuration is not supported and both applications should run in separate application pools.
ACTION
Create a new IIS application pool for Certificate Server.
Assign the CertificateServer application to the newly created application pool.
