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KB249035: When executing a grid report containing a date attribute through Excel, no data elements are returned using MicroStrategy Office


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• Strategy


This knowledge base article explains a potential root cause for no elements being returned using MicroStrategy Office in a multilingual environment.

SUMMARY
When executing a report with a date attribute through Strategy Office in Excel, the report executes successfully though does not return any attribute elements:

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The issue is only observed on client machines using Windows regional settings that differ from the Microsoft Office SKU locale and using an Intelligence Server machine on any Linux distribution.
 
CAUSE
This issue is caused by the lack of Multilingual User Interface installation on the client machine.
 
ACTION
Install the Microsoft Multilingual User Interface (MUI) that corresponds to the locale selected in the Windows Regional Settings.
 


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Knowledge Article

Published:

June 13, 2017

Last Updated:

June 13, 2017