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KB249157: A “Please wait” message appears and Desktop freezes when trying to import new data from a database in MicroStrategy Analytics Desktop 10


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• Strategy


After clicking on Import Data / New Data in MicroStrategy Analytics Desktop 10 and selecting to Import table from Database, the following message appears and Desktop freezes.

SYMPTOM:
After clicking on Import Data / New Data in Strategy Analytics Desktop 10 and selecting to Import table from Database, the following message appears and Desktop freezes:

ka04W000000OhkHQAS_0EM440000002HEZ.jpeg

CAUSE:
This issue occurs when the regional settings of Analytics Desktop are set to French (France).
 
ACTION:
This issue should be addressed with Strategy Analytics Desktop 10.7.
 
WORKAROUND:
Please consider switching the regional settings to English (United States) or English (United Kingdom) instead to be able to import the data.
 


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Knowledge Article

Published:

April 17, 2017

Last Updated:

April 17, 2017