KB249771: The scroll bar in a Visual Insight dashboard has a delay when running in Google Chome in MicroStrategy Web 10.0 - 10.2

SYMPTOM:
In Strategy Web 10.0, when opening any window within a Visual Insight dashboard that includes a scroll bar, there is a noticeable delay where the scroll bar will not move until a second or two after the user's scrolling manipulation. This occurs when the user clicks on and drags the scroll bar up and down to scroll, as well as when a user makes use of the mouse wheel for scrolling both up and down.

Notice how the cursor and the scroll are not in the same location. This occurred after scrolling down, then scrolling back up. The scroll bar only refreshes its position until after the user releases the bar.
STEPS TO REPRODUCE:

1. Log into Strategy Web from Google Chrome browser
2. Click "Create Dashboard" on the left
3. From the left pane, click on "Create New Report"
4. In the "Report Editor - New Dataset" window expand one of the attributes (ex: Customers)
5. Click and hold the mouse on the vertical scroll bar
6. Start scrolling down while holding and notice that the scroll bar is not moving along at the same time when going down the list as it's lagging
7. This behaviour was only seen in Chrome. IE and Firefox are working as expected.

 
CAUSE:
This is a known issue in Strategy Web 10.0 - 10.2.
 
ACTION:
This issue was addressed in Strategy Web 10.3. Upgrade to take advantage of the fix.
 
WORKAROUND:
If possible, use another supported browser.