KB253688: Fields of mobile configuration get empty after upgrading MicroStrategy Mobile from 9.4.1 to 10.0 or 10.1

SYMPTOM:
If users create a mobile configuration with a custom home page in Strategy Mobile 9.4.1, fields of the mobile configuration get empty after upgrading to Strategy Mobile 10.0 or 10.1.
 
STEPS TO REPRODUCE:

• Create a mobile configuration with custom home page in Strategy Mobile 9.4.1.
  
• Upgrade Strategy to version 10.0.
  
• Edit the mobile configuration and the fields are empty.
   
  

 
CAUSE:
This is an identified defect in Strategy Mobile 10.0 and 10.1.
 
ACTION:
This issue has been fixed in Strategy Mobile 10.2. Upgrade to this version or later to take advantage of the fix.
 
WORKAROUND: 
Users can use either of the following two workarounds to solve the problem.

• Workaround 1: Create new mobile configurations in Strategy 10.0.
  
• Workaround 2: Modify the mobileConfig xml file at “<MSTR installation folder>\Mobile Server ASPx\WEB-INF\xml\mobile” and insert avm="0" to the <oi> tag. Users can find the detailed steps below:
   
  

• Locate the moibileConfig xml file for the problematic mobile configuration: If more than 1 mobile configurations are available, users can first search for the configuration name, for instance “ipad”, in the mobileConfigurationIndex.xml file at “<MSTR installation folder>\Mobile Server ASPx\WEB-INF\xml\mobile”, and then find the corresponding mobileConfig xml file through the ‘cid’ parameter.
  

• Modify the mobileConfig xml file and insert avm="0" to the <oi> tag.
  

The Strategy Internal Reference Number for the issue discussed in this technical note is DE20945.