KB255060: "Unable to connect to Server" error message appears when attempting to add Web server into MicroStrategy Operations Manager 10

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"Unable to connect to Server" error message appears when attempting to add Web server into MicroStrategy Operations Manager 10

SUMMARY:
This document shows one issue that "Unable to connect to Server" error message appears when attempting to add Web server into Strategy Operations Manager 10. This is because Strategy Operations Manager could not resolve the IP address of Health Agent. Add mapping of IP address to full machine name of Health Agent could resolve the issue.

SYMPTOM:
"Unable to connect to Server" error message appears when attempting to add Web server into Strategy Operations Manager 10.

STEPS TO REPRODUCE:
1. Suppose two machines with all Strategy 10 products installed are in different domains as below:

VM1 is under techsupp.Strategy.com and configured as Master Health Agent (MHA).
VM2 is under corp.Strategy.com and configured as Health Agent (HA).
IP: 10.27.74.101 Name: min2k810

2. In Health Center Console, MHA connects to HA without any problem as shown below:

3. In Operations Manager in VM1, create new environment and type IP of VM2 into Intelligence Server Name. Test Connection and error appears as below:


MIN2K810.CORP.Strategy.COM:
Failed to connect to 
min2k810.corp.Strategy.com:44440.

4. Add VM2 to Web Server Name but error appears as shown below:


 Unable to connect to the server

CAUSE:
Strategy Operations Manager could not resolve the IP address of Health Agent.

ACTION:
In MHA, edit hosts file (typically located at \Windows\System32\drivers\etc on a Windows machine). Add mapping of IP address to full machine name of Health Agent as shown below:


10.27.74.101    min2k8941.corp.Strategy.com

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Knowledge Article

Published:

June 8, 2017

Last Updated:

June 8, 2017