KB255428: "This content requires the Adobe Flash Player version 10.1 or higher." error message appears when running a Visual Insight Dashboard or a Report Services document in Flash mode in Internet Explorer 11 and MicroStrategy Web 9.4.1.

This content requires the Adobe Flash Player version 10.1 or higher. Get Flash

 

CAUSE:
Flash Player 11/10.1 is not supported for Internet Explorer 11.
Flash Player 12 is supported for Internet Explorer 11 on the following Release Notes of Adobe site.
Release Notes | Flash Player® 12 AIR® 4
https://helpx.adobe.com/flash-player/release-note/fp_12_air_4_release_notes.html
In Strategy,
Flash Player 12 is certified in Strategy Web 9.4.1 Hotfix 3.
ACTION:
1. Uninstall completely the Flash Player 11/10.1 on the following Adobe help information.
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
2. Download and install Flash Player 12 from the following Adobe help information for archived versions.
https://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html
THIRD PARTY SOFTWARE INSTALLATION WARNING:
The third-party product(s) discussed in this technical note is manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding this product, including its performance or reliability.